SOUTH COAST HOLIDAYS - TERMS & CONDITIONS

Please read our terms and conditions below, and in particular note that once your deposit is paid, it is non-refundable and your monies will be released to the owner of the property.  If you subsequently cancel, you will only receive a refund if the dates are rebooked by us to another guest for the same rate.  Alternatively, the owners may in their sole discretion allow you to rebook their property at another time of the year, to an equivalent value of your stay, and subject to availability.   By proceeding with your booking, you agree to this essential condition of booking with us. 

ESSENTIAL SUMMARY

When booking with us, the top ten things you should know are as follows:

  1. Wedding receptions, schoolies, bucks and hens nights are NOT accepted under any circumstances - unless the property is a designated wedding reception venue or if we have given you written permission for your gathering. If we find out during your stay, you may be evicted by our private security contractors
  2. Your booking is not binding until you have paid the 50% deposit.  Payment options are credit card (2 - 3% surcharge), EFT, or cheque
  3. Once your deposit is paid, it is non-refundable and your monies will be released to the owner of the property.  If you subsequently cancel, you will only receive a refund if the dates are rebooked by us to another guest for the same rate.  Alternatively, the owners may in their sole discretion allow you to rebook their property at another time of the year, to an equivalent value of your stay, and subject to availability.   By proceeding with your booking, you agree to this essential condition of booking with us. 
  4. Your property may stipulate a cash bond, but if not, you must provide valid credit card details (in lieu of a cash bond) before you will be given access to the property.  Please refer to our "Saving of Credit Card Details" policy below
  5. To avoid a bond claim, you must look after the property like your own, respect the peace of your neighbours, clean up dishes and take out the garbage, not move furniture, not un-cable electronic appliances, only have pets if allowed, and do not get too drunk or rowdy
  6. Check in is 2pm (peak season 4pm), and check out is normally 10am.  Many properties give a 4pm check out on Sundays or public holidays.  If a late check out is granted, you will be advised of this via your booking emails
  7. South Coast Holidays (or the owner) will use its best endeavours to have the property in good working order, however cannot guarantee every aspect of the property and especially items which can be inherently temperamental - electronics, wifi, television reception, barbecue lighters, or the functioning of pools and spas
  8. If you have an issue during your stay, please report it asap to us to give us the opportunity to rectify it.  We will not be responsible for compensation for issues that are reported late or after you vacate the property
  9. An owner is entitled to withdraw a property from the rental pool at any time, or to request us to make a price change at any time. If this happens, every reasonable effort will be made by us to offer you alternative accommodation.  Otherwise, all monies will be refunded to you
  10. South Coast Holidays or the owner will never be responsible for any loss occasioned by bush fires, excessive rain and storm activity, excessive beach erosion or seaweed, or the failure of any utilities

Please enjoy your stay.  You smile, we smile!

SAVING OF CREDIT CARD DETAILS

  1. If you pay by credit card, our reservation system saves those details so that we can automatically process any further payments on your behalf
  2. In addition, if your property does not stipulate a cash bond, we keep your credit card details on file in the event of damage to the property, excessive cleaning charges, removal of excess rubbish, or any other breach of our terms and conditions
  3. A bond claim may entail a charge for the time of our staff or cleaners at a rate of $44 per hour, tradespeople at a rate of $70 - 90 per hour, tip fees for excess rubbish at cost, and any materials used at cost
  4. If required a tax invoice for the amount of any bond claim will be provided to you by us

MAKING A BOOKING, DEPOSITS AND FINAL PAYMENTS

  1. A booking may be held but will not be legally binding on South Coast Holidays or the owner until a deposit is paid.  To proceed with a booking, the following deposit and final payment rules apply:
    1. Bookings made more than 21 days before arrival: 50% deposit required and balance 21 days prior to arrival
    2. Bookings made within 21 days of arrival: 100% payment upon booking
  2. Bookings may be cancelled if a deposit is not received in accordance with the above
  3. Once a booking is made, we reserve the right to charge an additional fee of $50 for any changes made to dates or other particulars.
  4. If a particular special is not available at the time of making your booking, we are under no obligation to retrospectively apply it to your booking
  5. Payment of the deposit constitutes acceptance of these terms and conditions

CANCELLATIONS

To secure your booking, you must pay a non-refundable deposit of 50% + any applicable booking fee.  The deposit is non-refundable.

If you cancel a booking, you will only receive a refund if the dates are rebooked by us to another guest for the same value.  Alternatively, the owners may in their sole discretion allow you to rebook their property at another time of the year, to an equivalent value of your stay and subject to availability.  

SCHOOLIES, BUCKS, HENS, PARTIES, WEDDING RECEPTIONS

Wedding receptions, schoolies, bucks and hens nights are NOT accepted under any circumstances - unless the property is a designated wedding reception venue or if we have given you written permission for your gathering. If we find out during your stay, you may be evicted by our private security contractors

PAYMENT METHODS AND CREDIT CARD CHARGES

Payment can be made by credit card, direct deposit, bank cheque, or cleared personal cheque.  A 2% surcharge applies to Visa and Mastercard, or 3% for Amex.

To make payment, please do the following:

  1. Credit card - please either:
    1. Go to our web site (southcoastholidays.com.au) and you will find a “Payments” page.  You can pay via credit card using your YBI booking number and the exact e-mail address that was used for making your booking.  The payments page is also located at this link
    2. call our office on 02 4234 2065 and provide your credit card details to us
       
  2. Direct deposit - please use your YBI booking number as your reference (include any hyphens, or if you banking system does not accept hyphens, please put a space between each number.  Failing that, please include your name in the description):
  • South Coast Holidays Trust Account
  • BSB 012628
  • Account 110815956
  • Swift code: ANZBAU3M
  1. Personal or bank cheque - made out to South Coast Holidays Trust Account

SECURITY BOND

  1. Your property may specify a cash bond, which will be collected at the time of paying the balance / final payment for your booking.  
  2. Otherwise, credit card details and a completed security bond form are required before keys or access to the property are provide.  When this is done, no funds are deducted for a bond however credit card details are kept on file in the event of any breach of the tenant obligations set out below
  3. Your obligations under the security bond potentially include:
    1. damage to the property or furnishings, repairs and/or replacement of items, and breakages
    2. excess cleaning due to leaving the house in an unreasonable state
    3. repositioning moved furniture
    4. overloading the house with excess guests
    5. having pets at the house without permission
    6. production of an excessive or unreasonable amount of rubbish
    7. lost keys and/or garage/alarm remotes
    8. late departure
    9. noise complaints requiring attention by one of our staff
    10. any other losses sustained by the owner of the Property as a direct or indirect consequence of the actions of you or your guests
  4. We are not obliged to inform you before we make any charges against your credit card, if you are in breach of the above obligations
  5. If we cannot resolve a bond issue amicably, you will have ultimate recourse against any unfair charges to the Office of Fair Trading NSW
  6. To process any security bond claim, we may also charge a $55 administration fee to compensate for our time involved in the process

CHECK IN AND CHECK OUT TIMES

The following check in and check out times apply:

  1. Peak season bookings (mid-December to Australia Day)
    • Check in – 4pm
    • Check out – 10am
  2. Out of peak season bookings:
    • Check in – 2pm
    • Check out – 10am
    • Late check out on Sunday or public holiday – a 4 pm may be granted and this will be made clear in our booking emails

TENANT OBLIGATIONS

  1. No damages - you as the tenant accept responsibility for and agree to indemnify us and/or the owner against any loss or damage or breakages to the premises or the household contents caused by you or your guests.  Damages or breakages in excess of normal wear and tear may be charged to you
  2. Cleanliness – you, as the tenant, agree that the property will be left in a neat and tidy condition (as found at the commencement of the rental), which includes washing up dirty dishes or emptying the dishwasher, sweeping hard floors and deck areas, removal of rubbish and putting it in the bins for collection.  If you have rubbish in excess to the bin provided, that shall be removed by you.  Excessive cleaning or rubbish removal charges may be charged to you if you breach this obligation
  3. Moving furniture and un-cabling electronic devices – please do not move furniture around the house or un-cable televisions, DVD’s or other electronic devices.  If the cleaners or someone else are required to spend time on rectifying what you have done, you may be charged on an hourly rate.
  4. No noise disruption - social gatherings can be held (within reason) however extended parties, loud music and obtrusive behaviour will not be tolerated.  If a warning about noise is given to you or your guests (either verbally, in writing or by text message) without effect, you may be asked to leave the property and the tenancy will be terminated IMMEDIATELY with no refund of monies.  If our staff, the police or village security guards are called to a property during a tenancy to deal with noise complaints or to give a warning, a fee of up to $200 may be charged.  For the purposes of this clause, noise disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive or abusive language, loud music or any other sounds affecting other residents that are audible outside the boundaries of the property.
  5. Faults - faulty appliances or other problems with the property must be reported to our office immediately.  Damages or breakages in excess of normal wear and tear may be charged to you.
  6. No fireworks - fireworks are illegal in New South Wales - at all times of the year, so if they are reported, we are obliged to notify the police.
  7. Safe custody of keys – at all times during your stay, you must keep safe custody of the keys provided to you.  A lock out fee of $50 will apply if one of our staff is called to the property outside of office hours to assist with keys having been locked inside the property.  If keys are lost, a lock out fee of $50 will apply plus the cost of obtaining a replacement set of keys including remote control dongles.
  8. Lock up and return of keys - upon vacating please ensure that all doors and windows are locked and that keys are returned to our office (or its key drop box), or if the property uses a  key lock box, to the key lock box.  Do not under any circumstances whatsoever leave keys at the property or at any other location.
  9. Turn off appliances - upon vacating, please turn off all lights, heaters, air conditioners and other electrical appliances that you have turned on during your stay
  10. Number of guests – your agreement is for the number of guests displayed on the website for the property. Numbers in excess of this will result in a fee of $100 per night, per person.  The owner of the property will however be given the right to terminate, without refund, or to request that the numbers be reduced.
  11. Number of beds - no additional mattresses, tents or caravans are permitted in or on the grounds of the property at any time.
  12. Problems or complaints - in the case of any problem, complaint or issue, you must inform us at the earliest opportunity so that we have the opportunity to rectify any issues, problems or concerns as soon as possible.  We are set up to deal with and rectify issues during your stay, even if after hours and will not be responsible for compensation for issues that are reported late or after you vacate the property

SOUTH COAST HOLIDAYS OBLIGATIONS

  1. Rectification of issues - whilst we and the owners of the properties take care to keep the houses in good condition and good working order, nevertheless breakages, outages and malfunctions beyond our control do occur.  When this happens, we will rectify a situation as soon as practicable, however we or our owners cannot accept responsibility for any loss and no compensation will be given.  This applies to the property, its inclusions, the supply of utilities, and where applicable, the pool or spa.
  2. Withdrawal of property or price change by owner – an owner is entitled to withdraw a property from the rental pool at any time, or to request us to make a price change at any time.  Although uncommon, should a property be withdrawn, or should its price be changed, by an owner during all of or part of the period of your booking, every reasonable effort will be made by us to offer you alternative accommodation.  Alternatively, all monies paid will be refunded and you hereby agree that you will accept a refund as an acceptable solution should such a situation arise.
  3. Cleaning – we will use our best endeavours to organise for the property to be cleaned prior to your arrival, however during peak season or extremely busy handover days; some tolerance may be required of tenants to accommodate cleaning schedules.
  4. Maintenance – we will organise for normal repairs and maintenance to be carried out during your stay, provided that the repairs and maintenance are attributable to normal wear and tear, and not damage to the property or other breakages.
  5. Gas bottle refills – subject to the availability of staff, we will organise gas bottle refills for you, or reimburse you for the cost of a refill if you do that yourself.
  6. Representation of a property – your booking is made in good faith by us as the owners’ agent.  We will use our best endeavours to ensure that the property is accurately represented to you, however we will not be responsible for the actions of owners including making changes to a property or its inclusions.  All disputes concerning the nature of the property will be referred to the owner.
  7. South Coast Holidays (or the owner) will use its best endeavours to have the property in good working order, however cannot guarantee every aspect of the property and especially items which can be inherently temperamental - electronics, wifi, television reception, barbecue lighters, or the functioning of pools and spas

PET POLICY

  1. Pet friendly house - a pet friendly house means that your dog is permitted on the property and unless so stated in the description of the property, also inside the house.  Please check the property description closely for any specific rules that apply to that house.  As a general rule, pets are not permitted on furniture or beds.  Please therefore bring along a dog bed or similar for the dog to sleep on
  2. Fencing - some pet friendly properties are fenced as indicated in the property description, however the total security of the fencing is never guaranteed by us.  You are responsible for the whereabouts of your dog at all times
  3. Avoid excessive cleaning charges - all houses reserve the right to charge for excess cleaning costs due to dog hair, scratching or chewing damage, etc.  Please clean the house upon departure to remove dog hair and any other mess inside the house.  When you leave please also check the gardens and lawns and please clean up after your dog. No surprises for the next guests please!
  4. An owner may change a property from pet friendly to not pet friendly it his or her sole discretion

LOST PROPERTY

  1. We will endeavour to assist you to retrieve lost or forgotten personal property; however no claim may be made on us or the owner for any loss
  2. Lost property will be kept for a period of 2 weeks, and then any unclaimed items will be donated to charity.
  3. Should you want an item returned, a replay paid satchel must be sent to our office for return.

FORCE MAJEURE

South Coast Holidays or the owner of the property will not be responsible for any damage or loss of enjoyment occasioned by any force majeure incidents that interfere with the use of your property, including but not limited to bush fires, excessive rain and storm activity, excessive beach erosion due storm activity, excessive deposits of seaweed on the beach, water supply failure, and electricity supply failure.

TERMINATION AND OTHER GENERAL TERMS

A tenancy can be terminated if a material term or condition of this agreement is breached by you.

SAVING OF CREDIT CARD DETAILS

  1. If you pay by credit card, our reservation system saves those details so that we can automatically process any further payments on your behalf
  2. In addition, if a cash bond is not taken for your booking, we keep your credit card details on file in the event of damage to the property, excessive cleaning charges, removal of excess rubbish, or any other breach of our terms and conditions
  3. A bond claim may entail a charge for the time of our staff or cleaners at a rate of $44 per hour, tradespeople at a rate of $70 - 90 per hour, tip fees for excess rubbish at cost, and any materials used at cost
  4. If required a tax invoice for the amount of any bond claim will be provided to you by us

South Coast Holidays participates in the Bad Book register. By accepting your booking you hereby agree that if you or any occupant covered by that booking, including any guests, breaches our Terms and Conditions, your Name, Phone Number and Email along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Book register. South Coast Holidays reserves the right to cancel a booking where a guest may be registered on Bad Books.

SOUTH COAST HOLIDAYS DISCLAIMER

All information on this web site is correct at time of publishing. All companies listed are members of www.southcoastholidays.com.au.
While every reasonable effort is made to ensure that the information provided on this site is accurate, no guarantees for the currency or accuracy of information are made. South Coast Holidays website and material relating to information, products and services (or to third party information, products and services), is provided 'as is'. It is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
Neither South Coast Holidays nor YesBookIt accepts any responsibility for any loss, disruption or damage to your data or your computer system which may occur while using material derived from this website.
South Coast Holidays does not warrant that the functions contained in the material in this site will be uninterrupted or error free. In no event will South Coast Holidays or YesBookIt be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the South Coast Holidays website.
This website may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous. www.southcoastholidays.com.au makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity. Any access of this site by the user is entirely at the users own risk and www.southcoastholidays.com.au shall not be responsible for the propagation of computer worms or viruses transmitted from this site.

 

COPYRIGHT

South Coast Holidays holds the copyright for any material contained on this website. The information is intended for your general use and to assist in the process of arranging accommodation bookings. You may view, download, display, print and reproduce this material in any unaltered form only for your personal, non-commercial use or use within your organisation. You may distribute any copies of downloaded material in unaltered, complete form only. All other rights are reserved by South Coast Holidays.
South Coast Holidays ABN 19 099 609 266
Licence No: 1162674
This policy was last adjusted on August 1 2013.